Delete Account

  Deleting your Uptex account ends your ability to sign in and use our services. It does not erase historical data. As a regulated bank, we must retain certain records—such as your identity/KYC documents, account and transaction history, and compliance logs—for at least 10 years (or longer where law requires). These retention duties come from banking, AML/CFT, and data‑protection regulations and cannot be waived by a deletion request.

During the retention period, your data is stored securely and its use is restricted to legal, regulatory, fraud‑prevention, and security purposes in line with our IT & Cybersecurity controls and AML record‑keeping obligations.

When the applicable retention periods expire, we will delete or anonymize your data as set out in our Terms & Conditions and data‑protection commitments. For details about your rights (including erasure, subject to legal retention) please see our Terms.  

Request Form

You can request deletion of your account and associated personal data by filling out the form below. Once submitted, our team will process your request and confirm via email.

Deleting your account ends access, but data must be retained by law for a limited time.